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General Terms and Conditions of Sale

1. Application

1.1 These General Terms and Conditions of Sale (hereinafter: “GTC”) shall apply to all sales contracts concluded between RaceChip Chiptuning GmbH & Co. KG (hereinafter: “RaceChip”) and you as customer if you are a consumer.

1.2 Consumer, as defined in Sec. 13 German Civil Code (Bürgerliches Gesetzbuch), means any individual who concludes a legal transaction for purposes that do not primarily relate to such individual’s commercial or independent professional activities.

2. Formation of contract

2.1 Sales contracts between you and RaceChip can be concluded via the RaceChip online shop, the online selling platforms eBay and Amazon or by telephone.

2.2 Formation of contract via the RaceChip online shop

  1. The presentation of goods in the RaceChip online shop does not constitute a binding offer.
  2. When you place a purchase order by clicking the “Buy Now” button, you make a binding purchase offer. RaceChip will send you an automatic order confirmation by email in which the purchase order is documented once more. This automatic order confirmation merely confirms that your purchase order has been received by RaceChip; it does not constitute acceptance of your offer.
  3. The contract is only concluded when RaceChip confirms the dispatch of the goods by separate email or when the goods are actually dispatched.
  4. If the goods that you have ordered cannot be supplied, for example, because they are not on stock, RaceChip will not accept your offer. In this case, no contract will be concluded. RaceChip will so advise you without undue delay and refund any payment already received without undue delay.

2.3 Formation of contract via the online selling platform eBay

  1. RaceChip uses solely the “Buy It Now” format when offering goods on the online selling platform eBay. The placement of a product on eBay using the “Buy It Now” format constitutes a binding offer by RaceChip to enter into a sales contract.
  2. When you click the “Buy” button, a legally binding sales contract is concluded between you and RaceChip. RaceChip will additionally inform you of the formation of the contract by separate email.

2.4 Formation of contract via the online selling platform Amazon

  1. By offering goods via the online platform Amazon, RaceChip makes a binding offer.
  2. When you click the “Buy Now” button, a legally binding sales contract is concluded between you and RaceChip.

2.5 Formation of contract by telephone

A sales contract between you and RaceChip can also be concluded by telephone. In this case, you make the offer to enter into a sales contract. Upon acceptance of your offer by RaceChip, a legally binding sales contract is concluded between you and RaceChip.

3. Right of withdrawal

3.1 As a consumer you have the following right of withdrawal when making a purchase via the RaceChip online shop, the online selling platforms eBay and Amazon or by telephone.

- Withdrawal instructions -

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The withdrawal period shall be fourteen days from the day on which you, or a third party designated by you who is not a forwarding agent, take(s) possession of the goods.

To exercise your right of withdrawal, you must inform us

RaceChip Chiptuning GmbH & Co. KG
- Warenannahme -
Ulmer Str. 123
73037 Göppingen
Germany

Phone: +49 7161 1584 999
Fax: +49 7161 1581 899
Email: [email protected]

of your decision to withdraw from the contract by providing us with a clear notice to this effect (e.g. a letter sent by post, a fax or an email). You can, but do not have to, use the attached sample withdrawal form for this purpose.

The deadline for withdrawal is met if you dispatch the notice informing us that you exercise your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we are obliged to return to you all payments that we received from you, including the shipping costs (with the exception of any additional costs incurred by us as a result of you choosing a manner of shipment other than the inexpensive standard shipment offered by us), without undue delay and in any case within fourteen days of the day of receipt of your notice of withdrawal from this contract by us. We will make the refund using the same payment method that you already used for the original payment transaction, unless expressly otherwise agreed with you; under no circumstances will we charge a fee to you for this refund.

We may refuse to return your payment until we receive the returned goods or, if earlier, until you prove to us that you have sent the goods back.

You must send the goods back, or hand them over, to us without undue delay and in any case within fourteen days of the day on which you give us notice of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

You will have to bear the direct cost of sending the goods back.

You must only compensate us for a reduction in the value of the goods if the loss of value is due to the goods having been handled or used in a manner or to an extent that goes beyond what is necessary to examine the quality, properties and functionality of the goods.

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back to us.)

RaceChip Chiptuning GmbH & Co. KG
Ulmer Straße 123
73037 Göppingen
Germany

Phone: +49 7161 1584 999
Fax: +49 7161 1581 899
Email: [email protected]

– I/We (*) hereby withdraw from the contract concluded by me/us (*) regarding the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/Received on (*)
– Consumer’s/Consumers’ name(s)
– Consumer’s/Consumers’ address(es)
– Consumer’s/Consumers’ signature(s)
– Date

(*) Please delete as appropriate.

- End of withdrawal instructions -

3.2 Exclusion or expiry of the right of withdrawal

The right of withdrawal does not exist for contracts regarding the supply of non-prefabricated goods which are manufactured on the basis of the consumer’s individual selections or specifications or which are clearly tailored to the consumer’s personal needs.

4. Voluntary right to return the goods within 30 days after their receipt

4.1 In addition to the statutory right of withdrawal, RaceChip grants you the voluntary right to return the goods within a period of 30 days after the receipt of the goods. This right to return the goods allows you to cancel the contract even after the expiry of the 14-day period for withdrawal (see Withdrawal instructions in clause 3.1 above) by returning the goods to RaceChip, at the address given at the end of this clause 4.1, within 30 days after the goods were received (the 30-day period commences on the day following the receipt of the goods). The deadline is met if the goods are dispatched before the aforesaid period expires. However, the voluntary right to return the goods can only be exercised if you have merely tested goods for approval and you return the goods completely and in their original state intact and undamaged in their original sales packaging. The direct costs of the return shipment of the goods will have to be borne by you.

Please send the goods to:

RaceChip Chiptuning GmbH & Co. KG
- Warenannahme -
Ulmer Str. 123
73037 Göppingen
Germany

Phone: +49 7161 1584 999
Fax: +49 7161 1581 899
Email: [email protected]

4.2 The refund will be made to the account that you used for payment. If payment was made by invoice (only available for shipments within Germany) or in advance by bank transfer, the return transfer will be made to the account from which the original transfer was made. If you paid with Paypal or by credit card, the refund will be made to the associated Paypal or credit card account.

The provisions regarding the additional contractual (voluntary) right to return the goods do not affect the statutory right of withdrawal (cf. clause 3.1 above), which continues to exist irrespective of such. Until the expiry of the period during which the statutory right of withdrawal can be exercised, solely the statutory provisions set out in clause 3.1 above shall apply. Furthermore, the contractual (voluntary) right to return the goods does not affect your statutory warranty rights, which continue to apply without restriction. RaceChip expressly reserves the right to exclude the voluntary right to return the goods for special campaigns, in the terms and conditions governing such campaigns.

5. Retention of title, setoff and right of retention

5.1 The goods supplied shall remain the property of RaceChip until the purchase price has been paid in full.

5.2 You shall not be authorized to set your own claims off against our claims unless your counterclaims are undisputed or have been established in a judgment which cannot be appealed against.

5.3 As a purchaser you may only exercise a right of retention if your counterclaim is based on the same sales contract as our claim.

6. Delivery

6.1 RaceChip shall have the right to make partial deliveries to the extent that you can reasonably be expected to accept such.

6.2 The goods shall be shipped to the shipping address indicated by you. Unless otherwise agreed, the goods shall be dispatched within one workday of the conclusion of the contract and receipt of your payment.

6.3 The risk of accidental loss or destruction of, or of an accidental deterioration in, the goods shall pass to you (transfer of risk) when the goods are handed over to you.

7. Prices / shipping costs

7.1 The prices valid at the time the order is placed shall apply. All prices are retail prices and include statutory value-added tax; they do not include shipping costs or any fees payable for the payment method chosen, both of which shall be charged additionally.

7.2 RaceChip shall advise you of the shipping costs that will be incurred before the contract is entered into. If purchase orders are placed via the RaceChip online shop or the selling platforms eBay and Amazon, the price including value-added tax, the shipping costs and the fees for the chosen payment method will further be shown on the online order form before the contract is concluded.

8. Terms of payment; payment options

8.1 Unless otherwise agreed, the purchase price shall be due and payable immediately upon conclusion of the contract. In the event of default of payment, RaceChip may claim default interest at a rate of 5 percentage points above the base rate of the European Central Bank.

8.2 The following payment options are available to you:

  1. Paying with PayPal

    You pay the amount invoiced using the online payment service PayPal. To do so, you must register, or have registered, with PayPal, enter your access data to gain authorization, and confirm the order to pay to RaceChip. The goods will be sent to you as soon as the amount invoiced has been credited to our bank account.

  2. Paying in advance

    If you choose to pay in advance, you must transfer the amount invoiced to the bank account of RaceChip which is indicated in the order confirmation. The goods will be sent to you as soon as the amount invoiced has been credited to our bank account.

  3. Paying by credit card

    If you choose to pay by credit card, you must transfer your credit card data to our payment services provider PayOne. Your credit card data will be transferred via a secure PayOne connection. The goods will be sent to you upon receipt of your credit card data.

  4. Paying at the time of delivery (cash on delivery, “COD”)
    This payment option is only available for shipments within Germany. RaceChip will charge a COD fee in the amount of EUR 3.90.
  5. Paying by invoice

    In cooperation with Klarna, RaceChip offers payment by invoice as a further payment option. With this payment option, you are not required to provide any account details. Payment by invoice is subject to certain rules and, therefore, is not available as an option for all purchase orders and customers; in particular, this payment option is only available for shipments within Germany. Furthermore, the shipping address and the billing address must be identical.

    If you choose to pay by invoice, you must agree to Klarna’s Terms and Conditions (Allgemeine Geschäftsbedingungen), which are available at www.klarna.com/de/AGB. By completing the payment form you agree to Klarna checking your creditworthiness. If Klarna approves payment by invoice, Klarna will send you an invoice by email as soon as the goods ordered have been sent to you. You will then have 14 calendar days to pay the invoice. If Klarna does not approve payment by invoice, you must choose a different payment method.

    In the event that the goods are returned, the amount invoiced will be refunded. The refund of the outstanding amount will be carried out within 14 days after the goods have been received by RaceChip.

9. Warranty and liability

9.1 RaceChip shall be liable for defects as to quality and title as provided by law, in particular, Sections 434 et seq. German Civil Code. The limitation period for statutory claims for defects shall be two years and shall commence upon delivery of the goods.

9.2 Claims for defects as to quality do not exist if you modify the goods, handle them improperly, or use them in a manner which has nothing to do with the proper installation and/or the proper operation of the goods. This particularly includes technical diagnostic measures and mechanical impacts on the goods. Improper handling further includes any impact resulting from overstressing the goods (e.g. by using them for races). In addition, a defect as to quality does not exist if the oil consumption of your vehicle increases by up to 30% as a result of the installation of the RaceChip.

9.3 RaceChip reserves the right to modify the products with regard to the technology used, as well as with regard to the form, color, weight and design of the products, if you can reasonably be expected to accept such modifications and/or deviations, due regard being had to RaceChip’s interests.

9.4 RaceChip shall be liable without limitation for damage or losses resulting from breach of guarantee or from death, bodily injury or damage to health. The same shall apply to wilful misconduct and gross negligence, mandatory statutory liability for product defects (in particular, under the German Product Liability Act), and liability if defects were concealed with fraudulent intent. In cases of slight negligence, RaceChip shall only be liable if material obligations are violated which result from the nature of the contract and are of particular importance for achieving the purpose of the contract. If such obligations are violated, and also in the event of default or if performance is impossible, RaceChip’s liability shall be limited to the damage or losses that can typically be expected with this contract.

9.5 Where applicable, the engine and product guarantees given by RaceChip shall exist in addition to claims for defects as to quality and title within the meaning of clause 9.1 above. For details regarding the content and scope of such guarantees, please see the Terms of guarantee that are enclosed with the products.

10. Reprogramming

10.1 If you change vehicles, you can normally have the products that you bought from RaceChip (RaceChip One, RaceChip Pro2 and RaceChip Ultimate and/or Response Control) reprogrammed for a fee within 36 months after the purchase date, subject to this clause 9.

10.2 As a matter of principal, RaceChip reserves the right to decline requests for reprogramming without stating a reason. Requests for reprogramming, if accepted, will be approved by RaceChip expressly in writing. An email shall be sufficient to comply with the requirement of the written form.

10.3 The date of purchase of the RaceChip must be proven by submitting the payment document to RaceChip.

10.4 If RaceChip agrees to carry out the reprogramming, the warranty rights set out in clause 8 above shall only apply to the software or products (e.g. cables, if needed) that are newly purchased as part of the reprogramming.

10.5 The reprogramming shall not give rise to any further rights. In particular, no guarantee given for the product and/or the engine shall be extended as a result of the reprogramming. Furthermore, the limitation periods for the products already purchased by you shall not restart due to the reprogramming. In all other respects, your rights shall remain unaffected.

11. Loss of claims under guarantees und consequences regarding warranty

As a result of the installation of an engine control unit, you will lose your guarantee claims against the manufacturer of your vehicle with regard to the engine. Furthermore, the installation of an engine control unit can affect warranty claims, if any, against the seller of your vehicle. Apart from the claims arising out of any engine warranty given by RaceChip, RaceChip cannot be held liable for the loss of the aforesaid guarantee and/or warranty claims.

12. General operating licence and insurance coverage

12.1 The installation of a RaceChip can result in the expiry of the general operating licence (allgemeine Betriebserlaubnis) for your vehicle. As a consequence, the vehicle so modified will no longer permitted to be used on public roads. You must arrange for the technical inspection and approval by an officially recognized testing institution within the meaning of Sec. 19 German Road Traffic Licencing Regulations (Straßenverkehrszulassungsverordnung, hereinafter: “StVZO”) on your own responsibility and at your own expense. Please also be advised that insurance coverage does not exist in the absence of a general operating licence.

12.2 In light of the vast amount of different products and equipment in the automotive industry, RaceChip is unable to examine all properties for their compatibility and warrant such compatibility. This contract does not include an agreement on fitness for approval by an officially recognized testing institution within the meaning of Sec. 19 StVZO.

13. Data protection

13.1 RaceChip shall use the personal data provided by you (such as your name, address, email address, phone number, bank account number, and bank code) in accordance with data protection law.

13.2 As a general rule, all personal data shall be treated as confidential. The personal data needed to carry out the transaction shall be stored by RaceChip and be used to handle purchase orders, manage the customer relationship, deliver the goods, process payments, and prevent bad-debt losses and, where applicable, be passed on for the above purposes to any service providers that RaceChip may employ in the performance of the contract (for example, forwarding agents or banks). Furthermore, such data will be used for RaceChip’s own advertising and marketing purposes, for example, for sending you written promotional information. RaceChip will use your email address to send you promotional offers unless you have objected to receiving such offers. Where your prior approval is required for such measures, RaceChip will obtain your approval in advance. You will also only be contacted by telephone for promotional purposes if you have given your express prior approval.

13.3 You may, at any time, object to your data being used and processed for our own advertising and marketing purposes and, where applicable, revoke any approval already given regarding the usage of your data by giving notice to

RaceChip Chiptuning GmbH & Co. KG
Ulmer Straße 123
73037 Göppingen
Germany

Phone: +49 7161 1584 999
Fax: +49 7161 1581 899
Email: [email protected]

14. Governing law and place of performance

14.1 This contract shall be governed by the laws of the Federal Republic of Germany.

14.2 The place of performance shall be Göppingen, Germany.

Download withdrawal form (PDF)